Welcome to YirenStreamPro (https://ystreampro.shop), your trusted store for premium hardware tools and accessories such as pliers, tweezers, alignment tools, heavy-duty cleaning brushes, and magnetic tool racks.
We value your satisfaction and stand behind the quality of our products. Please review our Refund and Returns Policy carefully.
1. Overview
Our return and refund policy is valid for 30 days from the date of delivery.
If 30 days have passed since your purchase, unfortunately, we are unable to offer a full refund or exchange.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be returned in its original packaging with all accessories and manuals (if applicable).
2. Non-returnable Items
For safety and quality reasons, certain types of items are non-returnable, including:
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Custom-ordered or personalized hardware tools.
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Items classified as hazardous materials (e.g., flammable lubricants, chemical-based cleaning agents).
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Downloadable software products related to tool operation or manuals.
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Health-related personal care items (e.g., protective gloves if opened).
Please do not send your purchase back to the product manufacturer. All returns must be processed through our store directly.
3. Partial Refunds (if applicable)
Partial refunds may be granted in the following cases:
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Items showing obvious signs of use.
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Items not in their original condition, damaged, or missing parts not due to our error.
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Items returned after 30 days but within a reasonable timeframe with special approval.
Each case will be assessed individually.
4. Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved:
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A credit will automatically be applied to your original method of payment.
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Processing time may vary depending on your bank or card issuer.
5. Late or Missing Refunds
If you have not received your refund yet, we recommend the following steps:
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Recheck your bank account or payment method.
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Contact your credit card company; posting may take several business days.
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Contact your bank to verify if the transaction is pending.
If you have completed all these steps and still have not received your refund, please email us at [email protected].
6. Sale Items
Only regular priced items may be refunded.
Sale or discounted items are final sale and cannot be refunded.
7. Gifts
If an item was marked as a gift when purchased and shipped directly to you:
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You will receive a gift credit for the value of your return.
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Once the returned item is received and processed, a gift voucher will be emailed to you.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
8. Shipping Returns
To return your product, please contact us first at [email protected] to obtain the latest return address.
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Customers are responsible for return shipping costs.
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Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.
9. Need Help?
For any questions regarding refunds, returns, or exchanges, please reach out to our support team at:
📧 [email protected]
We are committed to ensuring your shopping experience at YirenStreamPro is smooth and satisfactory.